K Auto Repair & Tire Center - Schaumburg
While driving from Michigan to Bourbonnais to Schaumburg, I had unexpected problems with my engine overheating. Adding coolant allowed me to make it to the hotel, but when I went to get gas Friday night, it was clear that I couldn't drive more than a mile before my engine would overheat. I spent Friday night in the hotel trying to find a repair place that would not take advantage of an out of town woman. Tanela had excellent reviews, but I was very nervous that they wouldn't be able to fix my car on Saturday so that I could return home. From the moment I walked in at 7:50am, Tanela made me feel comfortable. They promised to call me within the hour to let me know if it was something they could fix today or not, but they would make every effort to get it done so I could get home. They even offered me a loaner car since I didn't have anyone local to come pick me up. About an hour later, they called to let me know I needed a new radiator and other items. They offered me some choices based on the mileage of my vehicle and texted me some pictures of the problem. They had to go to 3 stores to get everything I needed, but they would get it done. And the price was VERY fair. I was amazed that at 11:14 my car was finished and ready for the long ride home. I am so grateful that Tanela was able to help me so much and not take advantage of the situation I was in. I strongly recommend Tanela if you want honest, fair and compassionate auto repairs.